Author Topic: Backing up hard drive  (Read 4446 times)

stacer

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Backing up hard drive
« on: March 10, 2005, 11:11:09 AM »
So, I've been having problems with my MSN browser crashing all the time. Turns out that the email program hasn't been emptying the hard drive trash can (for the email) and has, in fact, been *duplicating* the items in the trash can, so that there are now over 14,000 messages in my trash. Which won't empty.

So, I spent most of the day yesterday re-installing MSN, and I'm still getting the problem. Spent two hours on the phone back and forth between Verizon, Toshiba, and Microsoft, and they all blame it on something that isn't them and tell me to call someone else.

Finally, the Verizon MSN expert can only tell me to completely reformat my hard drive, because it's not MSN, it's my computer.  ??? ...even though it only happens while running MSN.

I've scanned for viruses=nothing. Scanned for spyware=nothing. Multiple times.

So the only thing left, I suppose, is to give in and reformat. Which means backing up nearly 30 gig worth of data and programs, some of which I don't have the cds for anymore. Anyone have any good ideas on how to back up a hard drive besides just going through files one by one? Is there a wizard for that? Is there a way to export all the program files I need to reinstall? This is going to be a nightmare.
« Last Edit: March 10, 2005, 11:11:48 AM by norroway »
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The Holy Saint, Grand High Poobah, Master of Monkeys, Ehlers

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Re: Backing up hard drive
« Reply #1 on: March 10, 2005, 11:39:00 AM »
several problems I can already foresee here.

First, I know you won't like it, but I am going to blame this on using the MSN browser. Really.

Second, backing up many programs by copying the files to a CD or other hard drive won't cut it. They will have dll files in other directories (usually the C:\Windows directory).  Some programs run just fine with the files in their directory, but most larger programs (like office suites, graphics programs, etc) require registry or dll files elsewhere to function. There's not really a way to trace these without researching each program individually and finding o ut if anyone out there has documentation on what dlls are needed and what registry information needs to be corrected.

As for your documents, do a search for .mp3, .doc, .jpg, .gif, .tiff, .png, .xls .txt, and .htm* files. Scan through the list on many of them to see if they are things you'll need (many programs use these files for other things, so you may not need all of them). Check the file path if you don't recognize the name of the file to be sure it's not something you made or were sent. There may be other file extentions you're interested in saving too (Keynote uses a .knt file, for example).

make sure you back up your email and export your bookmarks and save that. Also remember any saved games you want to keep and any programs that use separate preference files (SecureCRT, mIRC, etc).

I try to make backing up my hard drive easy. I specify that my email programs use a subfolder of My Documents to store email. Whenever I install a program I go through the preferences to see if there is a separate preference file, and I save that file in a My Documents subfolder as well. Any file I download is saved to a My Documents Subfolder (including stuff gotten over Trillian or mIRC, where I can specify the default download directory). Any file that can be used a different computer goes somewhere in the My Documents folder. I keep it very organized. That means when I back up I back up three things: My Documents, Saved Games, and bookmarks.

DON'T use the desktop as a storage location, that is lazy.

One last thing, what Windows are you using? and if it's 2k or XP, do you know what file system you are partitioned to? If it's FAT/FAT32, you can put in a DOS disk, boot to that, and manually delete all those files. If you are partitioned using NTFS (if you are using Windows, you will have partitioned using either FAT or NTFS), there is also a command line you can reach from a) the 2k/XP install disk or b) booting to safe mode both of these are a little more restrictive about how you can do it, and they don't use the exact same commands as DOS.  Go to bootdisk.com if you need to make a bootdisk.

Peter Ahlstrom

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Re: Backing up hard drive
« Reply #2 on: March 10, 2005, 11:45:22 AM »
Shouldn't there be another way to delete the stuff in the trash? Like going through the command prompt or something?

Can you use another browser instead of the MSN thing? Is there another email program you could use instead of the MSN email thing that will import your old emails?
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stacer

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Re: Backing up hard drive
« Reply #3 on: March 10, 2005, 11:54:49 AM »
What I used to like about the MSN browser is that it kept track of my email nicely. That's it. I can use any other browser and be fine. I just exported all my email yesterday in the reinstall, so I'm sure I can import it into something else, but that would mean getting to know a new program, etc.--which is fine, but annoying. Probably better than reformatting.  ::) I really don't want to even contemplate losing the programs that are irreplaceable.

Between trying to figure out Outlook and using the user-friendly MSN browser, I had been find using MSN.

Now, yes, it might be better to use Outlook or something like that. Any suggestions other than Outlook?
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The Holy Saint, Grand High Poobah, Master of Monkeys, Ehlers

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Re: Backing up hard drive
« Reply #4 on: March 10, 2005, 11:59:29 AM »
Mozilla's browser has an email client. Outlook Express is even serviceable. PINE works too :D

Seriously, what features did MSN possibly have that another program couldn't use?

I think you'll find outlook much easier to figure out than you seem to believe. Plus it will have more options and functionality.

Here's my thing about your Verizon guy. If this is a problem with your COMPUTER, then formatting won't fix it. Formatting does not fix hardware. Do a chkdsk and see if there are errors on the hard drive. It could conceivably be the OS.

Again, what Windows are you using?

stacer

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Re: Backing up hard drive
« Reply #5 on: March 10, 2005, 11:59:36 AM »
I always save to My Documents, too, when I can specify where things get saved. I do that regularly. I'll have to remember to backup bookmarks more often, thanks for that tip.

I'm using Windows XP, but I don't know about the other thing you're talking about.
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The Holy Saint, Grand High Poobah, Master of Monkeys, Ehlers

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Re: Backing up hard drive
« Reply #6 on: March 10, 2005, 12:02:03 PM »
ok, do this
open my computer
Right click your C drive and choose PROPERTIES
underneath the name you will have a line that says "Type: Local Disk"
Under that is a line labled "File System:"
tell me if it says NTFS or FAT32

stacer

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Re: Backing up hard drive
« Reply #7 on: March 10, 2005, 12:04:01 PM »
NTFS
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The Holy Saint, Grand High Poobah, Master of Monkeys, Ehlers

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Re: Backing up hard drive
« Reply #8 on: March 10, 2005, 12:13:56 PM »
k, then DOS won't work.

Before we go booting with the XP CD though, let me get some more information. Where are these mails appearing? In the Recycle Bin on your desktop? or just in the trash folder of your mail client?

If it's in the trash folder, I'll need some more information about where the mail is being stored and how. Outlook Express stores each folder as a separate file, so it's easy to run in there and wipe out the file. Outlook on the other hand uses a single DB file. Go to the tools menu of your mail client and choose "properties" or "options." if there's no tool menu, these might be under an edit or file window too. You'll have to dig around looking for a storage location. I don't know the MSN browser well, so I can't tell you where it is. I'll dig around on microsoft.com to try and find more info. IF you can find the file path yourself, let me know what it is. THen browse to that folder and tell me how many files are in there and what their names are.

couple more things. When you exported the mail, what was the name of the file you ended up with? When you uninstalled the MSN browser, did the installation folder get deleted, or was it still resident? (Often the uninstall will not delete the program folder and will leave some files lying around). How did you restore your mail after you re-installed?

stacer

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Re: Backing up hard drive
« Reply #9 on: March 10, 2005, 12:19:08 PM »
Trash folder of mail client.

When I exported the mail, I got one file called mail.msnbak. However, I believe that usually the mail files get saved as .mail files. I'm on a hunt right now.
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Re: Backing up hard drive
« Reply #10 on: March 10, 2005, 12:23:42 PM »
k, did you restore from that backup folder after reinstalling? Because I'll wager it's got your trash folder in there too.

also, support.microsoft.com doesn't have anything about an MSN browser. And MSN support doesn't have a listing for any software.

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Re: Backing up hard drive
« Reply #11 on: March 10, 2005, 12:24:23 PM »
Quote
When you uninstalled the MSN browser, did the installation folder get deleted, or was it still resident? (Often the uninstall will not delete the program folder and will leave some files lying around). How did you restore your mail after you re-installed?


I think, but I'm not sure, that the MSN folder was not deleted entirely. No, it wasn't--because I deleted a few things myself manually before restarting.

When I reinstalled, I restored my mail by doing the copy wizard in reverse, picking up the backup file from the desktop (and yes, it is lazy, but I only do it for stuff like this that I need right away, and then I resave it to a better place later).
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stacer

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Re: Backing up hard drive
« Reply #12 on: March 10, 2005, 12:26:41 PM »
Quote
k, did you restore from that backup folder after reinstalling? Because I'll wager it's got your trash folder in there too.


Yup. And it's driving me crazy.

And Microsoft is no help. I've already talked to them on the phone (after holding forever) and they aren't even allowed to talk to me because I've got Verizon DSL, so the browser is actually a Verizon version. It's the Verizon people who told me I have to reformat.
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Re: Backing up hard drive
« Reply #13 on: March 10, 2005, 12:27:14 PM »
filext.com lists .mail as a NeoPlanet email client extention. Can you open the help menu, choose "about" and then take a screen shot? Upload it somewhere or email me at eehlers AT bestroutes DOT com

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Re: Backing up hard drive
« Reply #14 on: March 10, 2005, 12:27:51 PM »
/me blinks

Doesn't MSN Messenger tell you when you have emails? Mine does.
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