"Inside were four men that I assumed were working with the guys that had killed Lance." Yeah, I think we've all made that assumption, but it just kind of sounds awkward and unwieldy in prose. Unless I misremember, the ones we saw in the first chapter were wearing suits--maybe just say you saw four suits.
"Ellie is the sweetest, kindest brat I’ve ever met..." Haha. Love this description. (Though, reading Frog's comments I agree that the sentence following this one is a bit much.)
Some of this stuff from Ellie's point of view feels a lot like it's being told not shown: "My house was a house of horrors!" (which also sounds a bit cheesy, in my opinion...) "I felt like I couldn't breathe and started to panic."
In general, I think your writing is a little stronger in Kail's sections than in Ellie's. I'm noticing a few "and then, and then" sentence constructions in Ellie's sections, for examples, which you can later eradicate with extreme prejudice.
For the moment I'll accept that Ellie's singlemindedness--wanting to help Kail--is kind of her saving grace here. But really, she's been been intimidated, assaulted, seen a great deal of violence, seen things that can only be explained as magic, thinks one of her friends is dying, and is now suddenly, inexplicably somewhere else. Really, I think that both she and Kail should be headed towards major breakdowns pretty quick here.
As others have said, I think Ellie seems a little too accepting of what's going on. Her easy acceptance of these things could be shock--but if so, we need to see it in the text, and we're not.
Speaking generally, I think you could still get even closer to both of your POV characters--put us right in their heads. Right now I feel like we're halfway there.
In terms of Kail kicking, ahem, butt in this chapter... Ryos may have a point in that it's a bit of a stretch in terms of what we've seen of his character so far. Mostly, I'm willing to reserve judgement until Kail wakes up and we see his reaction then, but as I mentioned above, being more in his head when he goes in and starts shooting might also help.
In terms of sheer "where did that come from", I know you've mentioned that Kail is a black-belt in something before, but a couple other mentions of how seriously takes whatever martial art he's in might help us buy it once he shows up and starts drubbing people.
Or, if there's a supernatural reason for him to break down the door etc, maybe seeing his confusion (or whatever) when he wakes up will help us suspend disbelief until an explanation comes. Or you could do both.
I think looking up the symptoms of PST would be a good idea. Physical shock would probably be a good one too.
Frog makes a good point in that putting the rings on may seem like a reckless move; but I'll buy that she's too panicked or desperate to make the connection (or to care). Of course, in order to buy it, I have to see it in the text, and it's not there yet.
I guess that's mostly what need to emphasize, since it keeps coming up again and again: you're not as far in your characters heads as you could be. Dig deeper.
The section was paced nicely, though. It makes for a quick easy read.